工单主表代码

smart-flow-api/sa-admin/src/main/java/net/lab1024/sa/admin/module/business/jwpy/controller/WtczController.java

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+package net.lab1024.sa.admin.module.business.jwpy.controller;
+
+import cn.dev33.satoken.annotation.SaCheckPermission;
+import io.swagger.v3.oas.annotations.Operation;
+import io.swagger.v3.oas.annotations.tags.Tag;
+import jakarta.annotation.Resource;
+import jakarta.validation.Valid;
+import net.lab1024.sa.admin.module.business.jwpy.domain.form.WtczQueryForm;
+import net.lab1024.sa.admin.module.business.jwpy.domain.form.WtczAddForm;
+import net.lab1024.sa.admin.module.business.jwpy.domain.form.WtczUpdateForm;
+import net.lab1024.sa.admin.module.business.jwpy.domain.vo.WtczVO;
+import net.lab1024.sa.admin.module.business.jwpy.service.WtczService;
+import net.lab1024.sa.base.common.domain.PageResult;
+import net.lab1024.sa.base.common.domain.ResponseDTO;
+import net.lab1024.sa.base.common.domain.ValidateList;
+import org.springframework.web.bind.annotation.*;
+
+/**
+ * 警务评议与问题处置 控制器
+ *
+ * @Author Antigravity
+ * @Date 2026-06-09
+ */
+@RestController
+@Tag(name = "业务功能-警务评议与问题处置")
+public class WtczController {
+
+    @Resource
+    private WtczService wtczService;
+
+    @Operation(summary = "分页查询评议工单")
+    @PostMapping("/jwpy/wtcz/queryPage")
+    @SaCheckPermission("jwpy:flow:query")
+    public ResponseDTO<PageResult<WtczVO>> queryPage(@RequestBody @Valid WtczQueryForm queryForm) {
+        return wtczService.queryPage(queryForm);
+    }
+
+    @Operation(summary = "添加评议工单")
+    @PostMapping("/jwpy/wtcz/add")
+    @SaCheckPermission("jwpy:flow:add")
+    public ResponseDTO<String> add(@RequestBody @Valid WtczAddForm addForm) {
+        return wtczService.add(addForm);
+    }
+
+    @Operation(summary = "修改评议工单")
+    @PostMapping("/jwpy/wtcz/update")
+    @SaCheckPermission("jwpy:flow:update")
+    public ResponseDTO<String> update(@RequestBody @Valid WtczUpdateForm updateForm) {
+        return wtczService.update(updateForm);
+    }
+
+    @Operation(summary = "删除评议工单")
+    @GetMapping("/jwpy/wtcz/delete/{id}")
+    @SaCheckPermission("jwpy:flow:delete")
+    public ResponseDTO<String> delete(@PathVariable Long id) {
+        return wtczService.delete(id);
+    }
+
+    @Operation(summary = "批量删除评议工单")
+    @PostMapping("/jwpy/wtcz/batchDelete")
+    @SaCheckPermission("jwpy:flow:delete")
+    public ResponseDTO<String> batchDelete(@RequestBody ValidateList<Long> idList) {
+        return wtczService.batchDelete(idList);
+    }
+
+    @Operation(summary = "获取工单详情(合并首访与回访记录)")
+    @GetMapping("/jwpy/wtcz/detail/{id}")
+    @SaCheckPermission("jwpy:flow:query")
+    public ResponseDTO<WtczVO> getDetail(@PathVariable Long id) {
+        return wtczService.getDetail(id);
+    }
+}
+

smart-flow-api/sa-admin/src/main/java/net/lab1024/sa/admin/module/business/jwpy/dao/MessageDetailDao.java

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+package net.lab1024.sa.admin.module.business.jwpy.dao;
+
+import com.baomidou.mybatisplus.core.mapper.BaseMapper;
+import net.lab1024.sa.admin.module.business.jwpy.domain.entity.MessageDetailEntity;
+import org.apache.ibatis.annotations.Mapper;
+
+/**
+ * 工单短信明细表 Dao
+ *
+ * @Author Antigravity
+ * @Date 2026-06-09
+ */
+@Mapper
+public interface MessageDetailDao extends BaseMapper<MessageDetailEntity> {
+}

smart-flow-api/sa-admin/src/main/java/net/lab1024/sa/admin/module/business/jwpy/dao/WtczDao.java

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+package net.lab1024.sa.admin.module.business.jwpy.dao;
+
+import com.baomidou.mybatisplus.core.mapper.BaseMapper;
+import net.lab1024.sa.admin.module.business.jwpy.domain.entity.WtczEntity;
+import org.apache.ibatis.annotations.Mapper;
+
+/**
+ * 工单主表 Dao
+ *
+ * @Author Antigravity
+ * @Date 2026-06-09
+ */
+@Mapper
+public interface WtczDao extends BaseMapper<WtczEntity> {
+}

smart-flow-api/sa-admin/src/main/java/net/lab1024/sa/admin/module/business/jwpy/dao/WtczHfhcDao.java

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+package net.lab1024.sa.admin.module.business.jwpy.dao;
+
+import com.baomidou.mybatisplus.core.mapper.BaseMapper;
+import net.lab1024.sa.admin.module.business.jwpy.domain.entity.WtczHfhcEntity;
+import org.apache.ibatis.annotations.Mapper;
+
+/**
+ * 二次回访表 Dao
+ *
+ * @Author Antigravity
+ * @Date 2026-06-09
+ */
+@Mapper
+public interface WtczHfhcDao extends BaseMapper<WtczHfhcEntity> {
+}

smart-flow-api/sa-admin/src/main/java/net/lab1024/sa/admin/module/business/jwpy/dao/WtczYyDao.java

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+package net.lab1024.sa.admin.module.business.jwpy.dao;
+
+import com.baomidou.mybatisplus.core.mapper.BaseMapper;
+import net.lab1024.sa.admin.module.business.jwpy.domain.entity.WtczYyEntity;
+import org.apache.ibatis.annotations.Mapper;
+
+/**
+ * 首访信息表 Dao
+ *
+ * @Author Antigravity
+ * @Date 2026-06-09
+ */
+@Mapper
+public interface WtczYyDao extends BaseMapper<WtczYyEntity> {
+}

smart-flow-api/sa-admin/src/main/java/net/lab1024/sa/admin/module/business/jwpy/domain/entity/MessageDetailEntity.java

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+package net.lab1024.sa.admin.module.business.jwpy.domain.entity;
+
+import com.baomidou.mybatisplus.annotation.IdType;
+import com.baomidou.mybatisplus.annotation.TableId;
+import com.baomidou.mybatisplus.annotation.TableName;
+import io.swagger.v3.oas.annotations.media.Schema;
+import lombok.Data;
+
+import java.time.LocalDateTime;
+
+/**
+ * 工单短信明细表 实体类
+ *
+ * @Author Antigravity
+ * @Date 2026-06-09
+ */
+@Data
+@TableName("t_message_detail")
+@Schema(description = "工单短信明细表")
+public class MessageDetailEntity {
+
+    @TableId(type = IdType.AUTO)
+    @Schema(description = "主键ID")
+    private Long id;
+
+    @Schema(description = "地市4位数字编码")
+    private String cityCode;
+
+    @Schema(description = "所属单位编码（老警综编码）")
+    private String orgCode;
+
+    @Schema(description = "短信业务类型：满意度回访、投诉回访、提醒通知")
+    private String messageType;
+
+    @Schema(description = "接收短信的手机号（脱敏）")
+    private String messagePhone;
+
+    @Schema(description = "发送给诉求人的短信内容")
+    private String messageSendContent;
+
+    @Schema(description = "诉求人回复的短信内容")
+    private String messageAcceptContent;
+
+    @Schema(description = "发送日期，格式YYYY-MM-DD")
+    private String sendDay;
+
+    @Schema(description = "地市标准名称")
+    private String cityName;
+
+    @Schema(description = "所属单位标准名称")
+    private String orgName;
+
+    @Schema(description = "数据同步至省厅的时间")
+    private LocalDateTime syncTime;
+
+    @Schema(description = "数据在本地系统创建的时间")
+    private LocalDateTime createTime;
+}
+
+

smart-flow-api/sa-admin/src/main/java/net/lab1024/sa/admin/module/business/jwpy/domain/entity/WtczEntity.java

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+package net.lab1024.sa.admin.module.business.jwpy.domain.entity;
+
+import com.baomidou.mybatisplus.annotation.IdType;
+import com.baomidou.mybatisplus.annotation.TableId;
+import com.baomidou.mybatisplus.annotation.TableName;
+import io.swagger.v3.oas.annotations.media.Schema;
+import lombok.Data;
+
+import java.time.LocalDateTime;
+
+/**
+ * 工单主表 实体类
+ *
+ * @Author Antigravity
+ * @Date 2026-06-09
+ */
+@Data
+@TableName("t_czzx_wtcz")
+@Schema(description = "工单主表")
+public class WtczEntity {
+
+    @TableId(type = IdType.AUTO)
+    @Schema(description = "主键ID")
+    private Long id;
+
+    @Schema(description = "工单受理编号（业务唯一标识）")
+    private String slbh;
+
+    @Schema(description = "地市4位数字编码")
+    private String cityCode;
+
+    @Schema(description = "地市标准名称")
+    private String cityName;
+
+    @Schema(description = "诉求人提交诉求的时间")
+    private String sqsj;
+
+    @Schema(description = "工单当前处理状态：0已录入、1办结中、2已办结")
+    private String gdzt;
+
+    @Schema(description = "首访满意度结果：1满意、2不满意")
+    private String sfjg;
+
+    @Schema(description = "诉求业务分类：01投诉、02咨询(求助)、03建议、04举报、05表扬、06其他")
+    private String sqfl;
+
+    @Schema(description = "工单四级标签，格式：一级-二级-三级-四级")
+    private String gdbq;
+
+    @Schema(description = "数据来源渠道：1短信评警回访、2民意热线、3网络民意、4民意拓展、5民意调查")
+    private String sjlyqd;
+
+    @Schema(description = "数据来源业务分类，如12389热线、12345热线、110接处警、车驾管等")
+    private String sjlyNo;
+
+    @Schema(description = "工单涉及的业务单位名称")
+    private String sjdwMc;
+
+    @Schema(description = "涉及单位编码")
+    private String sjdwCode;
+
+    @Schema(description = "涉及警种：交警、派出所、治安等")
+    private String sjjzMc;
+
+    @Schema(description = "是否属实：1属实、2部分属实、3不属实、4查明其他情况")
+    private String ssqkNo;
+
+    @Schema(description = "涉及民警名称")
+    private String sjmjMc;
+
+    @Schema(description = "问责情况")
+    private String wzqkNo;
+
+    @Schema(description = "属实具体情况描述")
+    private String trueFlag;
+
+    @Schema(description = "是否涉企：0否、1是")
+    private Integer sfsq;
+
+    @Schema(description = "诉求人提交的详细内容")
+    private String sqnr;
+
+    @Schema(description = "工单的最终处理结果")
+    private String cljg;
+
+    @Schema(description = "发送给诉求人的短信内容")
+    private String dxfsnr;
+
+    @Schema(description = "短信回复内容")
+    private String dxhfnr;
+
+    @Schema(description = "短信发送时间")
+    private String dxfssj;
+
+    @Schema(description = "短信回复时间")
+    private String dxhfsj;
+
+    @Schema(description = "工单处理提交时间")
+    private String tjsj;
+
+    @Schema(description = "工单归属的单位编码")
+    private String orgCode;
+
+    @Schema(description = "工单满意情况")
+    private String gdmyqk;
+
+    @Schema(description = "工单数据创建时间")
+    private String createTime;
+
+    @Schema(description = "数据同步至省厅的时间")
+    private LocalDateTime syncTime;
+
+    @Schema(description = "所属单位名称")
+    private String orgName;
+
+    @Schema(description = "企业名称")
+    private String qymc;
+
+    @Schema(description = "民辅警身份：1民警、2辅警")
+    private Integer sfsjfj;
+
+    @Schema(description = "姓名")
+    private String sjfjxm;
+
+    @Schema(description = "警号")
+    private String sjfjjh;
+
+    @Schema(description = "诉求人联系电话")
+    private String lxdh;
+
+    @Schema(description = "诉求人身份证号")
+    private String sqrZjhm;
+
+    @Schema(description = "性别：1男、2女")
+    private String sqrXb;
+
+
+
+    @Schema(description = "访评员编号")
+    private String fpyNo;
+
+    @Schema(description = "访评员姓名")
+    private String fpyName;
+
+    @Schema(description = "涉及单位名称")
+    private String sjdwName;
+
+    @Schema(description = "是否匿名 (0:否, 1:是)")
+    private Integer sfnm;
+
+    @Schema(description = "涉及单位ID")
+    private Long sjdwId;
+
+    @Schema(description = "涉及民警ID串")
+    private String sjmjIds;
+
+    @Schema(description = "涉及警种编码")
+    private String sjjzNo;
+
+    @Schema(description = "诉求人ID")
+    private Double sqrId;
+
+    @Schema(description = "诉求人姓名")
+    private String sqrXm;
+
+    @Schema(description = "诉求人户籍地详址")
+    private String sqrHjdxz;
+
+    @Schema(description = "诉求人现住地详址")
+    private String sqrXzdxz;
+
+    @Schema(description = "关联警情编号")
+    private String gljqBh;
+
+    @Schema(description = "关联案件编号")
+    private String glajBh;
+
+    @Schema(description = "诉求等级")
+    private String sqdj;
+
+    @Schema(description = "关键字")
+    private String gjz;
+
+    @Schema(description = "是否已延期")
+    private String sfyyq;
+
+    @Schema(description = "问题描述")
+    private String wtms;
+
+    @Schema(description = "提交人ID")
+    private Long tjrId;
+
+    @Schema(description = "提交单位ID")
+    private Long tjdwId;
+
+    @Schema(description = "群众满意情况")
+    private String qzmyqk;
+}
+

smart-flow-api/sa-admin/src/main/java/net/lab1024/sa/admin/module/business/jwpy/domain/entity/WtczHfhcEntity.java

@@ -0,0 +1,71 @@
+package net.lab1024.sa.admin.module.business.jwpy.domain.entity;
+
+import com.baomidou.mybatisplus.annotation.IdType;
+import com.baomidou.mybatisplus.annotation.TableId;
+import com.baomidou.mybatisplus.annotation.TableName;
+import io.swagger.v3.oas.annotations.media.Schema;
+import lombok.Data;
+
+import java.time.LocalDateTime;
+
+/**
+ * 二次回访表 实体类
+ *
+ * @Author Antigravity
+ * @Date 2026-06-09
+ */
+@Data
+@TableName("t_czzx_wtcz_hfhc")
+@Schema(description = "二次回访表")
+public class WtczHfhcEntity {
+
+    @TableId(type = IdType.AUTO)
+    @Schema(description = "主键ID")
+    private Long id;
+
+    @Schema(description = "关联工单编号")
+    private String slbh;
+
+    @Schema(description = "数据来源地市")
+    private String sourceCity;
+
+    @Schema(description = "二次回访内容")
+    private String hfqksm;
+
+    @Schema(description = "二次回访时间")
+    private LocalDateTime cjsj;
+
+    @Schema(description = "诉求人电话（从主表获取）")
+    private String lxdh;
+
+    @Schema(description = "二次回访人员名称")
+    private String tjrXm;
+
+    @Schema(description = "二次回访满意度")
+    private String qzmyqkNo;
+
+    @Schema(description = "附件UUID")
+    private String fjUuid;
+
+    @Schema(description = "数据同步时间（增量时间）")
+    private LocalDateTime syncTime;
+
+    @Schema(description = "数据创建时间")
+    private LocalDateTime createTime;
+
+    @Schema(description = "所属单位代码")
+    private String orgCode;
+
+    @Schema(description = "是否验证")
+    private String sfyz;
+
+    @Schema(description = "下发阶段")
+    private String xfjd;
+
+    @Schema(description = "办理单位ID")
+    private String bldwId;
+
+    @Schema(description = "问题处置ID")
+    private String wtczId;
+}
+

smart-flow-api/sa-admin/src/main/java/net/lab1024/sa/admin/module/business/jwpy/domain/entity/WtczYyEntity.java

@@ -0,0 +1,69 @@
+package net.lab1024.sa.admin.module.business.jwpy.domain.entity;
+
+import com.baomidou.mybatisplus.annotation.IdType;
+import com.baomidou.mybatisplus.annotation.TableId;
+import com.baomidou.mybatisplus.annotation.TableName;
+import io.swagger.v3.oas.annotations.media.Schema;
+import lombok.Data;
+
+import java.time.LocalDateTime;
+
+/**
+ * 首访信息表 实体类
+ *
+ * @Author Antigravity
+ * @Date 2026-06-09
+ */
+@Data
+@TableName("t_czzx_wtcz_yy")
+@Schema(description = "首访信息表")
+public class WtczYyEntity {
+
+    @TableId(type = IdType.AUTO)
+    @Schema(description = "主键ID")
+    private Long id;
+
+    @Schema(description = "关联的工单受理编号")
+    private String slbh;
+
+    @Schema(description = "首访数据所属地市")
+    private String sourceCity;
+
+    @Schema(description = "首访通话开始时间")
+    private LocalDateTime thsj;
+
+    @Schema(description = "诉求人通话号码（脱敏）")
+    private String thhm;
+
+    @Schema(description = "呼叫方向：1呼入、2呼出、3自动呼入")
+    private String thfx;
+
+    @Schema(description = "通话时长（秒）")
+    private Long thsc;
+
+    @Schema(description = "录音文件地址")
+    private String lydz;
+
+    @Schema(description = "通话单位")
+    private String thdwMc;
+
+    @Schema(description = "数据创建时间")
+    private LocalDateTime createTime;
+
+    @Schema(description = "数据同步时间（增量时间）")
+    private LocalDateTime syncTime;
+
+    @Schema(description = "所属单位代码")
+    private String orgCode;
+
+    @Schema(description = "录音电话")
+    private String lydh;
+
+    @Schema(description = "通话单位ID")
+    private Long thdwId;
+
+    @Schema(description = "语音通话记录表ID")
+    private Long yyId;
+}
+
+

smart-flow-api/sa-admin/src/main/java/net/lab1024/sa/admin/module/business/jwpy/domain/form/WtczAddForm.java

@@ -0,0 +1,189 @@
+package net.lab1024.sa.admin.module.business.jwpy.domain.form;
+
+import io.swagger.v3.oas.annotations.media.Schema;
+import jakarta.validation.constraints.NotBlank;
+import lombok.Data;
+
+import java.time.LocalDateTime;
+
+/**
+ * 警务评议工单 新增表单
+ *
+ * @Author Antigravity
+ * @Date 2026-06-09
+ */
+@Data
+public class WtczAddForm {
+
+    @Schema(description = "工单受理编号", requiredMode = Schema.RequiredMode.REQUIRED)
+    @NotBlank(message = "工单受理编号 不能为空")
+    private String slbh;
+
+    @Schema(description = "地市4位数字编码")
+    private String cityCode;
+
+    @Schema(description = "地市标准名称")
+    private String cityName;
+
+    @Schema(description = "诉求人提交诉求的时间")
+    private String sqsj;
+
+    @Schema(description = "工单当前处理状态：0已录入、1办结中、2已办结")
+    private String gdzt;
+
+    @Schema(description = "首访满意度结果：1满意、2不满意")
+    private String sfjg;
+
+    @Schema(description = "诉求业务分类：01投诉、02咨询(求助)、03建议、04举报、05表扬、06其他")
+    private String sqfl;
+
+    @Schema(description = "工单四级标签")
+    private String gdbq;
+
+    @Schema(description = "数据来源渠道：1短信评警回访、2民意热线、3网络民意、4民意拓展、5民意调查")
+    private String sjlyqd;
+
+    @Schema(description = "数据来源业务分类，如12389热线、12345热线、110接处警、车驾管等")
+    private String sjlyNo;
+
+    @Schema(description = "工单涉及的业务单位名称")
+    private String sjdwMc;
+
+    @Schema(description = "涉及单位编码")
+    private String sjdwCode;
+
+    @Schema(description = "涉及警种名称")
+    private String sjjzMc;
+
+    @Schema(description = "是否属实")
+    private String ssqkNo;
+
+    @Schema(description = "涉及民警名称")
+    private String sjmjMc;
+
+    @Schema(description = "问责情况")
+    private String wzqkNo;
+
+    @Schema(description = "属实具体情况描述")
+    private String trueFlag;
+
+    @Schema(description = "是否涉企：0否、1是")
+    private Integer sfsq;
+
+    @Schema(description = "诉求人提交的详细内容")
+    private String sqnr;
+
+    @Schema(description = "工单的最终处理结果")
+    private String cljg;
+
+    @Schema(description = "发送给诉求人的短信内容")
+    private String dxfsnr;
+
+    @Schema(description = "短信回复内容")
+    private String dxhfnr;
+
+    @Schema(description = "短信发送时间")
+    private String dxfssj;
+
+    @Schema(description = "短信回复时间")
+    private String dxhfsj;
+
+    @Schema(description = "工单处理提交时间")
+    private String tjsj;
+
+    @Schema(description = "工单归属的单位编码")
+    private String orgCode;
+
+    @Schema(description = "工单满意情况")
+    private String gdmyqk;
+
+    @Schema(description = "工单数据创建时间")
+    private String createTime;
+
+    @Schema(description = "数据同步至省厅的时间")
+    private LocalDateTime syncTime;
+
+    @Schema(description = "所属单位名称")
+    private String orgName;
+
+    @Schema(description = "企业名称")
+    private String qymc;
+
+    @Schema(description = "民辅警身份：1民警、2辅警")
+    private Integer sfsjfj;
+
+    @Schema(description = "姓名")
+    private String sjfjxm;
+
+    @Schema(description = "警号")
+    private String sjfjjh;
+
+    @Schema(description = "诉求人联系电话")
+    private String lxdh;
+
+    @Schema(description = "诉求人身份证号")
+    private String sqrZjhm;
+
+    @Schema(description = "性别：1男、2女")
+    private String sqrXb;
+
+    @Schema(description = "访评员编号")
+    private String fpyNo;
+
+    @Schema(description = "访评员姓名")
+    private String fpyName;
+
+    @Schema(description = "涉及单位名称")
+    private String sjdwName;
+
+    @Schema(description = "是否匿名 (0:否, 1:是)")
+    private Integer sfnm;
+
+    @Schema(description = "涉及单位ID")
+    private Long sjdwId;
+
+    @Schema(description = "涉及民警ID串")
+    private String sjmjIds;
+
+    @Schema(description = "涉及警种编码")
+    private String sjjzNo;
+
+    @Schema(description = "诉求人ID")
+    private Double sqrId;
+
+    @Schema(description = "诉求人姓名")
+    private String sqrXm;
+
+    @Schema(description = "诉求人户籍地详址")
+    private String sqrHjdxz;
+
+    @Schema(description = "诉求人现住地详址")
+    private String sqrXzdxz;
+
+    @Schema(description = "关联警情编号")
+    private String gljqBh;
+
+    @Schema(description = "关联案件编号")
+    private String glajBh;
+
+    @Schema(description = "诉求等级")
+    private String sqdj;
+
+    @Schema(description = "关键字")
+    private String gjz;
+
+    @Schema(description = "是否已延期")
+    private String sfyyq;
+
+    @Schema(description = "问题描述")
+    private String wtms;
+
+    @Schema(description = "提交人ID")
+    private Long tjrId;
+
+    @Schema(description = "提交单位ID")
+    private Long tjdwId;
+
+    @Schema(description = "群众满意情况")
+    private String qzmyqk;
+}

smart-flow-api/sa-admin/src/main/java/net/lab1024/sa/admin/module/business/jwpy/domain/form/WtczQueryForm.java

@@ -0,0 +1,37 @@
+package net.lab1024.sa.admin.module.business.jwpy.domain.form;
+
+import io.swagger.v3.oas.annotations.media.Schema;
+import lombok.Data;
+import net.lab1024.sa.base.common.domain.PageParam;
+
+/**
+ * 工单分页查询表单
+ *
+ * @Author Antigravity
+ * @Date 2026-06-09
+ */
+@Data
+@Schema(description = "工单分页查询表单")
+public class WtczQueryForm extends PageParam {
+
+    @Schema(description = "数据来源渠道：1短信评警回访、2民意热线、3网络民意、4民意拓展、5民意调查")
+    private String sjlyqd;
+
+    @Schema(description = "数据来源业务分类，如12389热线、12345热线、110接处警、车驾管等")
+    private String sjlyNo;
+
+    @Schema(description = "工单受理编号（业务唯一标识）")
+    private String slbh;
+
+    @Schema(description = "诉求人联系电话")
+    private String lxdh;
+
+    @Schema(description = "姓名")
+    private String sjfjxm;
+
+    @Schema(description = "工单当前处理状态：0已录入、1办结中、2已办结")
+    private String gdzt;
+
+    @Schema(description = "删除标记：0未删，1已删")
+    private Boolean deletedFlag;
+}

smart-flow-api/sa-admin/src/main/java/net/lab1024/sa/admin/module/business/jwpy/domain/form/WtczUpdateForm.java

@@ -0,0 +1,194 @@
+package net.lab1024.sa.admin.module.business.jwpy.domain.form;
+
+import io.swagger.v3.oas.annotations.media.Schema;
+import jakarta.validation.constraints.NotBlank;
+import jakarta.validation.constraints.NotNull;
+import lombok.Data;
+
+import java.time.LocalDateTime;
+
+/**
+ * 警务评议工单 修改表单
+ *
+ * @Author Antigravity
+ * @Date 2026-06-09
+ */
+@Data
+public class WtczUpdateForm {
+
+    @Schema(description = "主键ID", requiredMode = Schema.RequiredMode.REQUIRED)
+    @NotNull(message = "主键ID 不能为空")
+    private Long id;
+
+    @Schema(description = "工单受理编号", requiredMode = Schema.RequiredMode.REQUIRED)
+    @NotBlank(message = "工单受理编号 不能为空")
+    private String slbh;
+
+    @Schema(description = "地市4位数字编码")
+    private String cityCode;
+
+    @Schema(description = "地市标准名称")
+    private String cityName;
+
+    @Schema(description = "诉求人提交诉求的时间")
+    private String sqsj;
+
+    @Schema(description = "工单当前处理状态：0已录入、1办结中、2已办结")
+    private String gdzt;
+
+    @Schema(description = "首访满意度结果：1满意、2不满意")
+    private String sfjg;
+
+    @Schema(description = "诉求业务分类：01投诉、02咨询(求助)、03建议、04举报、05表扬、06其他")
+    private String sqfl;
+
+    @Schema(description = "工单四级标签")
+    private String gdbq;
+
+    @Schema(description = "数据来源渠道：1短信评警回访、2民意热线、3网络民意、4民意拓展、5民意调查")
+    private String sjlyqd;
+
+    @Schema(description = "数据来源业务分类，如12389热线、12345热线、110接处警、车驾管等")
+    private String sjlyNo;
+
+    @Schema(description = "工单涉及的业务单位名称")
+    private String sjdwMc;
+
+    @Schema(description = "涉及单位编码")
+    private String sjdwCode;
+
+    @Schema(description = "涉及警种名称")
+    private String sjjzMc;
+
+    @Schema(description = "是否属实")
+    private String ssqkNo;
+
+    @Schema(description = "涉及民警名称")
+    private String sjmjMc;
+
+    @Schema(description = "问责情况")
+    private String wzqkNo;
+
+    @Schema(description = "属实具体情况描述")
+    private String trueFlag;
+
+    @Schema(description = "是否涉企：0否、1是")
+    private Integer sfsq;
+
+    @Schema(description = "诉求人提交的详细内容")
+    private String sqnr;
+
+    @Schema(description = "工单的最终处理结果")
+    private String cljg;
+
+    @Schema(description = "发送给诉求人的短信内容")
+    private String dxfsnr;
+
+    @Schema(description = "短信回复内容")
+    private String dxhfnr;
+
+    @Schema(description = "短信发送时间")
+    private String dxfssj;
+
+    @Schema(description = "短信回复时间")
+    private String dxhfsj;
+
+    @Schema(description = "工单处理提交时间")
+    private String tjsj;
+
+    @Schema(description = "工单归属的单位编码")
+    private String orgCode;
+
+    @Schema(description = "工单满意情况")
+    private String gdmyqk;
+
+    @Schema(description = "工单数据创建时间")
+    private String createTime;
+
+    @Schema(description = "数据同步至省厅的时间")
+    private LocalDateTime syncTime;
+
+    @Schema(description = "所属单位名称")
+    private String orgName;
+
+    @Schema(description = "企业名称")
+    private String qymc;
+
+    @Schema(description = "民辅警身份：1民警、2辅警")
+    private Integer sfsjfj;
+
+    @Schema(description = "姓名")
+    private String sjfjxm;
+
+    @Schema(description = "警号")
+    private String sjfjjh;
+
+    @Schema(description = "诉求人联系电话")
+    private String lxdh;
+
+    @Schema(description = "诉求人身份证号")
+    private String sqrZjhm;
+
+    @Schema(description = "性别：1男、2女")
+    private String sqrXb;
+
+    @Schema(description = "访评员编号")
+    private String fpyNo;
+
+    @Schema(description = "访评员姓名")
+    private String fpyName;
+
+    @Schema(description = "涉及单位名称")
+    private String sjdwName;
+
+    @Schema(description = "是否匿名 (0:否, 1:是)")
+    private Integer sfnm;
+
+    @Schema(description = "涉及单位ID")
+    private Long sjdwId;
+
+    @Schema(description = "涉及民警ID串")
+    private String sjmjIds;
+
+    @Schema(description = "涉及警种编码")
+    private String sjjzNo;
+
+    @Schema(description = "诉求人ID")
+    private Double sqrId;
+
+    @Schema(description = "诉求人姓名")
+    private String sqrXm;
+
+    @Schema(description = "诉求人户籍地详址")
+    private String sqrHjdxz;
+
+    @Schema(description = "诉求人现住地详址")
+    private String sqrXzdxz;
+
+    @Schema(description = "关联警情编号")
+    private String gljqBh;
+
+    @Schema(description = "关联案件编号")
+    private String glajBh;
+
+    @Schema(description = "诉求等级")
+    private String sqdj;
+
+    @Schema(description = "关键字")
+    private String gjz;
+
+    @Schema(description = "是否已延期")
+    private String sfyyq;
+
+    @Schema(description = "问题描述")
+    private String wtms;
+
+    @Schema(description = "提交人ID")
+    private Long tjrId;
+
+    @Schema(description = "提交单位ID")
+    private Long tjdwId;
+
+    @Schema(description = "群众满意情况")
+    private String qzmyqk;
+}

smart-flow-api/sa-admin/src/main/java/net/lab1024/sa/admin/module/business/jwpy/domain/vo/WtczHfhcVO.java

@@ -0,0 +1,68 @@
+package net.lab1024.sa.admin.module.business.jwpy.domain.vo;
+
+import com.fasterxml.jackson.databind.annotation.JsonSerialize;
+import io.swagger.v3.oas.annotations.media.Schema;
+import lombok.Data;
+import net.lab1024.sa.base.common.json.serializer.FileKeyVoSerializer;
+
+import java.time.LocalDateTime;
+
+/**
+ * 二次回访核实表 视图展示类
+ *
+ * @Author Antigravity
+ * @Date 2026-06-09
+ */
+@Data
+@Schema(description = "二次回访核实视图对象")
+public class WtczHfhcVO {
+
+    @Schema(description = "主键ID")
+    private Long id;
+
+    @Schema(description = "关联工单编号")
+    private String slbh;
+
+    @Schema(description = "数据来源地市")
+    private String sourceCity;
+
+    @Schema(description = "二次回访内容")
+    private String hfqksm;
+
+    @Schema(description = "二次回访时间")
+    private LocalDateTime cjsj;
+
+    @Schema(description = "诉求人电话（从主表获取）")
+    private String lxdh;
+
+    @Schema(description = "二次回访人员名称")
+    private String tjrXm;
+
+    @Schema(description = "二次回访满意度")
+    private String qzmyqkNo;
+
+    @Schema(description = "附件UUID")
+    @JsonSerialize(using = FileKeyVoSerializer.class)
+    private String fjUuid;
+
+    @Schema(description = "数据同步时间")
+    private LocalDateTime syncTime;
+
+    @Schema(description = "数据创建时间")
+    private LocalDateTime createTime;
+
+    @Schema(description = "所属单位代码")
+    private String orgCode;
+
+    @Schema(description = "是否验证")
+    private String sfyz;
+
+    @Schema(description = "下发阶段")
+    private String xfjd;
+
+    @Schema(description = "办理单位ID")
+    private String bldwId;
+
+    @Schema(description = "问题处置ID")
+    private String wtczId;
+}

smart-flow-api/sa-admin/src/main/java/net/lab1024/sa/admin/module/business/jwpy/domain/vo/WtczVO.java

@@ -0,0 +1,198 @@
+package net.lab1024.sa.admin.module.business.jwpy.domain.vo;
+
+import io.swagger.v3.oas.annotations.media.Schema;
+import lombok.Data;
+
+import java.time.LocalDateTime;
+
+/**
+ * 工单主表 视图展示类
+ *
+ * @Author Antigravity
+ * @Date 2026-06-09
+ */
+@Data
+@Schema(description = "工单主表视图对象")
+public class WtczVO {
+
+    @Schema(description = "主键ID")
+    private Long id;
+
+    @Schema(description = "工单受理编号（业务唯一标识）")
+    private String slbh;
+
+    @Schema(description = "地市4位数字编码")
+    private String cityCode;
+
+    @Schema(description = "地市标准名称")
+    private String cityName;
+
+    @Schema(description = "诉求人提交诉求的时间")
+    private String sqsj;
+
+    @Schema(description = "工单当前处理状态：0已录入、1办结中、2已办结")
+    private String gdzt;
+
+    @Schema(description = "首访满意度结果：1满意、2不满意")
+    private String sfjg;
+
+    @Schema(description = "诉求业务分类：01投诉、02咨询(求助)、03建议、04举报、05表扬、06其他")
+    private String sqfl;
+
+    @Schema(description = "工单四级标签")
+    private String gdbq;
+
+    @Schema(description = "数据来源渠道：1短信评警回访、2民意热线、3网络民意、4民意拓展、5民意调查")
+    private String sjlyqd;
+
+    @Schema(description = "数据来源业务分类，如12389热线、12345热线、110接处警、车驾管等")
+    private String sjlyNo;
+
+    @Schema(description = "工单涉及的业务单位名称")
+    private String sjdwMc;
+
+    @Schema(description = "涉及单位编码")
+    private String sjdwCode;
+
+    @Schema(description = "涉及警种：交警、派出所、治安等")
+    private String sjjzMc;
+
+    @Schema(description = "是否属实：1属实、2部分属实、3不属实、4查明其他情况")
+    private String ssqkNo;
+
+    @Schema(description = "涉及民警名称")
+    private String sjmjMc;
+
+    @Schema(description = "问责情况")
+    private String wzqkNo;
+
+    @Schema(description = "属实具体情况描述")
+    private String trueFlag;
+
+    @Schema(description = "是否涉企：0否、1是")
+    private Integer sfsq;
+
+    @Schema(description = "诉求人提交的详细内容")
+    private String sqnr;
+
+    @Schema(description = "工单的最终处理结果")
+    private String cljg;
+
+    @Schema(description = "发送给诉求人的短信内容")
+    private String dxfsnr;
+
+    @Schema(description = "诉求人回复的短信内容")
+    private String dxhfnr;
+
+    @Schema(description = "短信发送时间")
+    private String dxfssj;
+
+    @Schema(description = "短信回复时间")
+    private String dxhfsj;
+
+    @Schema(description = "工单处理提交时间")
+    private String tjsj;
+
+    @Schema(description = "工单归属的单位编码")
+    private String orgCode;
+
+    @Schema(description = "工单满意情况")
+    private String gdmyqk;
+
+    @Schema(description = "工单数据创建时间")
+    private String createTime;
+
+    @Schema(description = "数据同步至省厅的时间")
+    private LocalDateTime syncTime;
+
+    @Schema(description = "所属单位名称")
+    private String orgName;
+
+    @Schema(description = "企业名称")
+    private String qymc;
+
+    @Schema(description = "民辅警身份：1民警、2辅警")
+    private Integer sfsjfj;
+
+    @Schema(description = "姓名")
+    private String sjfjxm;
+
+    @Schema(description = "警号")
+    private String sjfjjh;
+
+    @Schema(description = "诉求人联系电话")
+    private String lxdh;
+
+    @Schema(description = "诉求人身份证号")
+    private String sqrZjhm;
+
+    @Schema(description = "性别：1男、2女")
+    private String sqrXb;
+
+    @Schema(description = "访评员编号")
+    private String fpyNo;
+
+    @Schema(description = "访评员姓名")
+    private String fpyName;
+
+    @Schema(description = "涉及单位名称")
+    private String sjdwName;
+
+    @Schema(description = "是否匿名 (0:否, 1:是)")
+    private Integer sfnm;
+
+    @Schema(description = "涉及单位ID")
+    private Long sjdwId;
+
+    @Schema(description = "涉及民警ID串")
+    private String sjmjIds;
+
+    @Schema(description = "涉及警种编码")
+    private String sjjzNo;
+
+    @Schema(description = "诉求人ID")
+    private Double sqrId;
+
+    @Schema(description = "诉求人姓名")
+    private String sqrXm;
+
+    @Schema(description = "诉求人户籍地详址")
+    private String sqrHjdxz;
+
+    @Schema(description = "诉求人现住地详址")
+    private String sqrXzdxz;
+
+    @Schema(description = "关联警情编号")
+    private String gljqBh;
+
+    @Schema(description = "关联案件编号")
+    private String glajBh;
+
+    @Schema(description = "诉求等级")
+    private String sqdj;
+
+    @Schema(description = "关键字")
+    private String gjz;
+
+    @Schema(description = "是否已延期")
+    private String sfyyq;
+
+    @Schema(description = "问题描述")
+    private String wtms;
+
+    @Schema(description = "提交人ID")
+    private Long tjrId;
+
+    @Schema(description = "提交单位ID")
+    private Long tjdwId;
+
+    @Schema(description = "群众满意情况")
+    private String qzmyqk;
+
+    @Schema(description = "首访通话语音列表")
+    private java.util.List<WtczYyVO> czzxWtczYyList;
+
+    @Schema(description = "二次回访记录列表")
+    private java.util.List<WtczHfhcVO> czzxWtczHfhcList;
+}
+

smart-flow-api/sa-admin/src/main/java/net/lab1024/sa/admin/module/business/jwpy/domain/vo/WtczYyVO.java

@@ -0,0 +1,65 @@
+package net.lab1024.sa.admin.module.business.jwpy.domain.vo;
+
+import com.fasterxml.jackson.databind.annotation.JsonSerialize;
+import io.swagger.v3.oas.annotations.media.Schema;
+import lombok.Data;
+import net.lab1024.sa.base.common.json.serializer.FileKeyVoSerializer;
+
+import java.time.LocalDateTime;
+
+/**
+ * 首访语音信息表 视图展示类
+ *
+ * @Author Antigravity
+ * @Date 2026-06-09
+ */
+@Data
+@Schema(description = "首访语音信息视图对象")
+public class WtczYyVO {
+
+    @Schema(description = "主键ID")
+    private Long id;
+
+    @Schema(description = "关联的工单受理编号")
+    private String slbh;
+
+    @Schema(description = "首访数据所属地市")
+    private String sourceCity;
+
+    @Schema(description = "首访通话开始时间")
+    private LocalDateTime thsj;
+
+    @Schema(description = "诉求人通话号码")
+    private String thhm;
+
+    @Schema(description = "呼叫方向：1呼入、2呼出、3自动呼入")
+    private String thfx;
+
+    @Schema(description = "通话时长（秒）")
+    private Long thsc;
+
+    @Schema(description = "录音文件地址")
+    @JsonSerialize(using = FileKeyVoSerializer.class)
+    private String lydz;
+
+    @Schema(description = "通话单位名称")
+    private String thdwMc;
+
+    @Schema(description = "数据创建时间")
+    private LocalDateTime createTime;
+
+    @Schema(description = "数据同步时间")
+    private LocalDateTime syncTime;
+
+    @Schema(description = "所属单位代码")
+    private String orgCode;
+
+    @Schema(description = "录音电话")
+    private String lydh;
+
+    @Schema(description = "通话单位ID")
+    private Long thdwId;
+
+    @Schema(description = "语音通话记录表ID")
+    private Long yyId;
+}

smart-flow-api/sa-admin/src/main/java/net/lab1024/sa/admin/module/business/jwpy/service/WtczService.java

@@ -0,0 +1,323 @@
+package net.lab1024.sa.admin.module.business.jwpy.service;
+
+import com.baomidou.mybatisplus.core.conditions.query.LambdaQueryWrapper;
+import com.baomidou.mybatisplus.core.toolkit.Wrappers;
+import com.baomidou.mybatisplus.extension.plugins.pagination.Page;
+import jakarta.annotation.Resource;
+import lombok.extern.slf4j.Slf4j;
+import net.lab1024.sa.admin.module.business.jwpy.dao.WtczDao;
+import net.lab1024.sa.admin.module.business.jwpy.dao.WtczYyDao;
+import net.lab1024.sa.admin.module.business.jwpy.dao.WtczHfhcDao;
+import net.lab1024.sa.admin.module.business.jwpy.domain.entity.WtczEntity;
+import net.lab1024.sa.admin.module.business.jwpy.domain.entity.WtczYyEntity;
+import net.lab1024.sa.admin.module.business.jwpy.domain.entity.WtczHfhcEntity;
+import net.lab1024.sa.admin.module.business.jwpy.domain.form.WtczQueryForm;
+import net.lab1024.sa.admin.module.business.jwpy.domain.form.WtczAddForm;
+import net.lab1024.sa.admin.module.business.jwpy.domain.form.WtczUpdateForm;
+import net.lab1024.sa.admin.module.business.jwpy.domain.vo.WtczVO;
+import net.lab1024.sa.admin.module.business.jwpy.domain.vo.WtczYyVO;
+import net.lab1024.sa.admin.module.business.jwpy.domain.vo.WtczHfhcVO;
+import net.lab1024.sa.base.common.domain.PageResult;
+import net.lab1024.sa.base.common.domain.ResponseDTO;
+import net.lab1024.sa.base.common.util.SmartBeanUtil;
+import net.lab1024.sa.base.common.util.SmartPageUtil;
+import org.apache.commons.collections4.CollectionUtils;
+import org.apache.commons.lang3.StringUtils;
+import org.springframework.stereotype.Service;
+import org.springframework.transaction.annotation.Transactional;
+
+import java.util.List;
+
+/**
+ * 警务评议与问题处置 业务服务类
+ *
+ * @Author Antigravity
+ * @Date 2026-06-09
+ */
+@Service
+@Slf4j
+public class WtczService {
+
+    @Resource
+    private WtczDao wtczDao;
+
+    @Resource
+    private WtczYyDao wtczYyDao;
+
+    @Resource
+    private WtczHfhcDao wtczHfhcDao;
+
+    /**
+     * 分页查询评议工单列表
+     *
+     * @param queryForm 查询过滤参数
+     * @return 分页展示结果
+     */
+    @SuppressWarnings("unchecked")
+    public ResponseDTO<PageResult<WtczVO>> queryPage(WtczQueryForm queryForm) {
+        Page<WtczEntity> page = (Page<WtczEntity>) SmartPageUtil.convert2PageQuery(queryForm);
+        LambdaQueryWrapper<WtczEntity> wrapper = Wrappers.lambdaQuery();
+
+        // 大类分类 (1短信评警回访、2民意热线、3网络民意、4民意拓展、5民意调查)
+        if (StringUtils.isNotBlank(queryForm.getSjlyqd())) {
+            wrapper.eq(WtczEntity::getSjlyqd, queryForm.getSjlyqd());
+        }
+
+        // 业务小类 (CZZX_SJLY_xx)
+        if (StringUtils.isNotBlank(queryForm.getSjlyNo())) {
+            this.initMockDataIfEmpty(queryForm.getSjlyNo());
+            wrapper.eq(WtczEntity::getSjlyNo, queryForm.getSjlyNo());
+        }
+
+        // 工单状态
+        if (StringUtils.isNotBlank(queryForm.getGdzt())) {
+            wrapper.eq(WtczEntity::getGdzt, queryForm.getGdzt());
+        }
+
+        // 受理编号
+        if (StringUtils.isNotBlank(queryForm.getSlbh())) {
+            wrapper.eq(WtczEntity::getSlbh, queryForm.getSlbh());
+        }
+
+        // 手机号精确查询
+        if (StringUtils.isNotBlank(queryForm.getLxdh())) {
+            wrapper.eq(WtczEntity::getLxdh, queryForm.getLxdh());
+        }
+
+        // 民警姓名模糊查询
+        if (StringUtils.isNotBlank(queryForm.getSjfjxm())) {
+            wrapper.like(WtczEntity::getSjfjxm, queryForm.getSjfjxm());
+        }
+
+        // 按 ID 降序排列展示
+        wrapper.orderByDesc(WtczEntity::getId);
+
+        wtczDao.selectPage(page, wrapper);
+        List<WtczVO> voList = SmartBeanUtil.copyList(page.getRecords(), WtczVO.class);
+        PageResult<WtczVO> pageResult = SmartPageUtil.convert2PageResult(page, voList);
+        return ResponseDTO.ok(pageResult);
+    }
+
+    /**
+     * 检测若该小类暂无数据，则自动往 t_czzx_wtcz、t_czzx_wtcz_yy、t_czzx_wtcz_hfhc 中注入 3 条 Mock 数据，方便流程联调与演示
+     *
+     * @param sjlyNo 业务来源小类
+     */
+    private synchronized void initMockDataIfEmpty(String sjlyNo) {
+        Long count = wtczDao.selectCount(Wrappers.<WtczEntity>lambdaQuery().eq(WtczEntity::getSjlyNo, sjlyNo));
+        if (count != null && count > 0) {
+            return;
+        }
+
+        log.info("检测到业务小类 {} 暂无物理数据，开始自动初始化Mock测试数据...", sjlyNo);
+
+        for (int i = 1; i <= 3; i++) {
+            String slbh = "GD-" + sjlyNo + "-20260609-" + String.format("%03d", i);
+
+            WtczEntity entity = new WtczEntity();
+            entity.setSlbh(slbh);
+            entity.setCityCode("3301");
+            entity.setCityName("杭州市");
+            entity.setSqsj("2026-06-09 10:00:00");
+            // 工单当前处理状态：0已录入、1办结中、2已办结
+            entity.setGdzt(String.valueOf(i - 1));
+            // 首访满意度结果：1满意、2不满意
+            entity.setSfjg(i == 1 ? "1" : "2");
+            // 诉求分类
+            entity.setSqfl("CZZX_SQFL_0" + i);
+            entity.setGdbq("民警服务-办事拖延-态度生硬");
+            entity.setSjlyqd("1"); // 短信评警回访
+            entity.setSjlyNo(sjlyNo);
+            entity.setSjdwMc("城东派出所");
+            entity.setSjdwCode("330104001");
+            entity.setSjjzMc("派出所");
+            entity.setSsqkNo(i == 1 ? "3" : "1"); // 是否属实
+            entity.setSjmjMc("张警官");
+            entity.setWzqkNo(i == 1 ? "2" : "1"); // 问责情况
+            entity.setTrueFlag("群众反馈的办事流程迟缓、警员态度急躁情况属实，已约谈教育相关责任人。");
+            entity.setSfsq(0);
+            entity.setSqnr("群众于6月9日拨打110报警求助，派出所在接警响应与跟进处理阶段工作态度生硬，且未能及时反馈进展。");
+            entity.setCljg("江干分局已约谈当值张警官，并由所领导带领当事人向群众赔礼道歉，现已达成谅解，整改措施已落实到位。");
+            entity.setDxfsnr("【江干分局】您的警务评议工单已录入。");
+            entity.setDxhfnr("收到了，希望改进。");
+            entity.setDxfssj("2026-06-09 10:05:00");
+            entity.setDxhfsj("2026-06-09 10:20:00");
+            entity.setTjsj("2026-06-09 11:00:00");
+            entity.setOrgCode("330104");
+            entity.setGdmyqk(i == 1 ? "1" : "2");
+            entity.setCreateTime("2026-06-09 10:00:00");
+            entity.setOrgName("江干分局");
+            entity.setSfsjfj(1);
+            entity.setLxdh("1385800000" + i);
+            entity.setSqrZjhm("3301041990010100" + i + "X");
+            entity.setSqrXb(i == 1 ? "1" : "2");
+            entity.setFpyNo("FPY-00" + i);
+            entity.setFpyName("王访评员");
+            entity.setSjdwName("城东派出所");
+            entity.setSfnm(0);
+            entity.setSjdwId(1001L);
+            entity.setSjmjIds("1002,1003");
+            entity.setSjjzNo("SYSTEM_JZ_01");
+            entity.setSqrId(10001.0);
+            entity.setSqrXm("陈先生");
+            entity.setSqrHjdxz("浙江省杭州市江干区秋涛北路233号");
+            entity.setSqrXzdxz("浙江省杭州市江干区新塘路99号");
+            entity.setGljqBh("JQ-20260609-00" + i);
+            entity.setGlajBh("AJ-20260609-00" + i);
+            entity.setSqdj("01");
+            entity.setGjz("态度");
+            entity.setSfyyq("0");
+            entity.setWtms("警员处理警情时态度生硬，未给予耐心解答");
+            entity.setQzmyqk(i == 1 ? "CZZX_MYD_01" : "CZZX_MYD_03"); // 满意 / 不满意
+            wtczDao.insert(entity);
+
+            // 自动插入配套的首访录音
+            WtczYyEntity yyEntity = new WtczYyEntity();
+            yyEntity.setSlbh(slbh);
+            yyEntity.setSourceCity("杭州市");
+            yyEntity.setThsj(java.time.LocalDateTime.now().minusHours(2));
+            yyEntity.setThhm("1385800000" + i);
+            yyEntity.setThfx("2"); // 呼出
+            yyEntity.setThsc(90L + i * 30L);
+            yyEntity.setLydz("https://www.w3school.com.cn/i/horse.mp3");
+            yyEntity.setThdwMc("城东派出所");
+            yyEntity.setCreateTime(java.time.LocalDateTime.now());
+            yyEntity.setSyncTime(java.time.LocalDateTime.now());
+            yyEntity.setOrgCode("330104");
+            yyEntity.setLydh("0571-87280001");
+            yyEntity.setThdwId(1001L);
+            yyEntity.setYyId(2000L + i);
+            wtczYyDao.insert(yyEntity);
+
+            // 自动插入配套的二次回访核实记录
+            WtczHfhcEntity hfhcEntity = new WtczHfhcEntity();
+            hfhcEntity.setSlbh(slbh);
+            hfhcEntity.setSourceCity("杭州市");
+            hfhcEntity.setHfqksm("电话回访核实：民警已主动上门致歉，群众表示接受道歉，并反馈称派出所的整改诚意足够，目前对处理情况表示满意。");
+            hfhcEntity.setCjsj(java.time.LocalDateTime.now().minusMinutes(30));
+            hfhcEntity.setLxdh("1385800000" + i);
+            hfhcEntity.setTjrXm("李回访员");
+            hfhcEntity.setQzmyqkNo("1"); // 满意
+            hfhcEntity.setFjUuid("fj-uuid-mock-00" + i);
+            hfhcEntity.setCreateTime(java.time.LocalDateTime.now());
+            hfhcEntity.setSyncTime(java.time.LocalDateTime.now());
+            hfhcEntity.setOrgCode("330104");
+            hfhcEntity.setSfyz("1");
+            hfhcEntity.setXfjd("3");
+            hfhcEntity.setBldwId("1001");
+            hfhcEntity.setWtczId(String.valueOf(entity.getId()));
+            wtczHfhcDao.insert(hfhcEntity);
+        }
+    }
+
+    /**
+     * 添加评议工单
+     *
+     * @param addForm 新增表单数据
+     * @return 统一响应体
+     */
+    @Transactional(rollbackFor = Exception.class)
+    public ResponseDTO<String> add(WtczAddForm addForm) {
+        // 校验受理编号是否唯一
+        long count = wtczDao.selectCount(Wrappers.<WtczEntity>lambdaQuery().eq(WtczEntity::getSlbh, addForm.getSlbh()));
+        if (count > 0) {
+            return ResponseDTO.userErrorParam("受理编号已存在，不可重复添加");
+        }
+
+        WtczEntity entity = SmartBeanUtil.copy(addForm, WtczEntity.class);
+        wtczDao.insert(entity);
+        return ResponseDTO.ok("添加成功");
+    }
+
+    /**
+     * 更新评议工单
+     *
+     * @param updateForm 修改表单数据
+     * @return 统一响应体
+     */
+    @Transactional(rollbackFor = Exception.class)
+    public ResponseDTO<String> update(WtczUpdateForm updateForm) {
+        WtczEntity entity = wtczDao.selectById(updateForm.getId());
+        if (entity == null) {
+            return ResponseDTO.userErrorParam("要修改的工单不存在");
+        }
+
+        // 校验更新后的受理编号是否与其他工单冲突
+        long count = wtczDao.selectCount(Wrappers.<WtczEntity>lambdaQuery()
+                .eq(WtczEntity::getSlbh, updateForm.getSlbh())
+                .ne(WtczEntity::getId, updateForm.getId()));
+        if (count > 0) {
+            return ResponseDTO.userErrorParam("受理编号已被其他工单占用");
+        }
+
+        SmartBeanUtil.copyProperties(updateForm, entity);
+        wtczDao.updateById(entity);
+        return ResponseDTO.ok("更新成功");
+    }
+
+    /**
+     * 单个删除工单
+     *
+     * @param id 工单主键ID
+     * @return 统一响应体
+     */
+    @Transactional(rollbackFor = Exception.class)
+    public ResponseDTO<String> delete(Long id) {
+        if (id == null) {
+            return ResponseDTO.userErrorParam("ID不能为空");
+        }
+        wtczDao.deleteById(id);
+        return ResponseDTO.ok("删除成功");
+    }
+
+    /**
+     * 批量删除工单
+     *
+     * @param idList ID 列表
+     * @return 统一响应体
+     */
+    @Transactional(rollbackFor = Exception.class)
+    public ResponseDTO<String> batchDelete(List<Long> idList) {
+        if (CollectionUtils.isEmpty(idList)) {
+            return ResponseDTO.userErrorParam("待删除的列表不能为空");
+        }
+        wtczDao.deleteBatchIds(idList);
+        return ResponseDTO.ok("批量删除成功");
+    }
+
+    /**
+     * 获取工单详情 (组合主表、首访通话录音以及二次回访历史信息)
+     *
+     * @param id 工单主键ID
+     * @return 整合后的工单详细视图
+     */
+    public ResponseDTO<WtczVO> getDetail(Long id) {
+        WtczEntity entity = wtczDao.selectById(id);
+        if (entity == null) {
+            return ResponseDTO.userErrorParam("工单不存在");
+        }
+
+        WtczVO vo = SmartBeanUtil.copy(entity, WtczVO.class);
+
+        // 1. 查询并聚合首访通话语音列表
+        if (StringUtils.isNotBlank(vo.getSlbh())) {
+            List<WtczYyEntity> yyEntities = wtczYyDao.selectList(Wrappers.<WtczYyEntity>lambdaQuery()
+                    .eq(WtczYyEntity::getSlbh, vo.getSlbh())
+                    .orderByDesc(WtczYyEntity::getId));
+            if (CollectionUtils.isNotEmpty(yyEntities)) {
+                vo.setCzzxWtczYyList(SmartBeanUtil.copyList(yyEntities, WtczYyVO.class));
+            }
+
+            // 2. 查询并聚合二次回访核实记录
+            List<WtczHfhcEntity> hfhcEntities = wtczHfhcDao.selectList(Wrappers.<WtczHfhcEntity>lambdaQuery()
+                    .eq(WtczHfhcEntity::getSlbh, vo.getSlbh())
+                    .orderByDesc(WtczHfhcEntity::getId));
+            if (CollectionUtils.isNotEmpty(hfhcEntities)) {
+                vo.setCzzxWtczHfhcList(SmartBeanUtil.copyList(hfhcEntities, WtczHfhcVO.class));
+            }
+        }
+
+        return ResponseDTO.ok(vo);
+    }
+}
+

smart-flow-api/sa-admin/src/main/resources/mapper/business/jwpy/MessageDetailMapper.xml

@@ -0,0 +1,4 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<!DOCTYPE mapper PUBLIC "-//mybatis.org//DTD Mapper 3.0//EN" "http://mybatis.org/dtd/mybatis-3-mapper.dtd">
+<mapper namespace="net.lab1024.sa.admin.module.business.jwpy.dao.MessageDetailDao">
+</mapper>

smart-flow-api/sa-admin/src/main/resources/mapper/business/jwpy/WtczHfhcMapper.xml

@@ -0,0 +1,4 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<!DOCTYPE mapper PUBLIC "-//mybatis.org//DTD Mapper 3.0//EN" "http://mybatis.org/dtd/mybatis-3-mapper.dtd">
+<mapper namespace="net.lab1024.sa.admin.module.business.jwpy.dao.WtczHfhcDao">
+</mapper>

smart-flow-api/sa-admin/src/main/resources/mapper/business/jwpy/WtczMapper.xml

@@ -0,0 +1,4 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<!DOCTYPE mapper PUBLIC "-//mybatis.org//DTD Mapper 3.0//EN" "http://mybatis.org/dtd/mybatis-3-mapper.dtd">
+<mapper namespace="net.lab1024.sa.admin.module.business.jwpy.dao.WtczDao">
+</mapper>

smart-flow-api/sa-admin/src/main/resources/mapper/business/jwpy/WtczYyMapper.xml

@@ -0,0 +1,4 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<!DOCTYPE mapper PUBLIC "-//mybatis.org//DTD Mapper 3.0//EN" "http://mybatis.org/dtd/mybatis-3-mapper.dtd">
+<mapper namespace="net.lab1024.sa.admin.module.business.jwpy.dao.WtczYyDao">
+</mapper>

smart-flow-web/src/api/business/jwpy/wtcz-api.js

@@ -0,0 +1,52 @@
+/**
+ * 警务评议与问题处置 api 封装
+ *
+ * @Author:    Antigravity
+ * @Date:      2026-06-09
+ */
+import { postRequest, getRequest } from '/@/lib/axios';
+
+export const wtczApi = {
+
+  /**
+   * 分页查询评议工单
+   */
+  queryPage: (param) => {
+    return postRequest('/jwpy/wtcz/queryPage', param);
+  },
+
+  /**
+   * 添加工单
+   */
+  add: (param) => {
+    return postRequest('/jwpy/wtcz/add', param);
+  },
+
+  /**
+   * 修改工单
+   */
+  update: (param) => {
+    return postRequest('/jwpy/wtcz/update', param);
+  },
+
+  /**
+   * 删除工单
+   */
+  delete: (id) => {
+    return getRequest(`/jwpy/wtcz/delete/${id}`);
+  },
+
+  /**
+   * 批量删除工单
+   */
+  batchDelete: (idList) => {
+    return postRequest('/jwpy/wtcz/batchDelete', idList);
+  },
+
+  /**
+   * 获取工单详情 (组合首访语音和二次回访记录)
+   */
+  getDetail: (id) => {
+    return getRequest(`/jwpy/wtcz/detail/${id}`);
+  }
+};

smart-flow-web/src/constants/support/dict-const.js

@@ -15,8 +15,22 @@ export const DICT_SPLIT = ',';
 export const DICT_CODE_ENUM = {
   GOODS_PLACE: 'GOODS_PLACE',
   LEAVE_TYPE: 'LEAVE_TYPE',
+  SYSTEM_CLASSIFICATION: 'SYSTEM_CLASSIFICATION',     // 数据大类
+  BUSINESS_CLASSIFICATION: 'BUSINESS_CLASSIFICATION', // 业务小类
+  SYSTEM_JZ: 'SYSTEM_JZ',                             // 涉及警种
+  IS_FACT: 'IS_FACT',                                 // 是否属实 (核查结论)
+  CALL_DIRECTION: 'CALL_DIRECTION',                   // 呼叫方向
+  ORDER_SATISFACTION: 'ORDER_SATISFACTION',           // 工单满意度
+  IS_ENTERPRISE_RELATED: 'IS_ENTERPRISE_RELATED',     // 是否涉企
+  TRUTH_STATUS: 'TRUTH_STATUS',                       // 属实情况 (诉求属实分类)
+  CZZX_WZQK: 'CZZX_WZQK',                             // 问责情况
+  CALLBACK_SATISFACTION: 'CALLBACK_SATISFACTION',     // 回访满意度
+  CZZX_SQFL: 'CZZX_SQFL',                             // 诉求分类
 };
 
+
+
+
 export default {
   DICT_CODE_ENUM,
 };

smart-flow-web/src/views/jwpy/jwpy/flow/index.vue

@@ -1,6 +1,13 @@
+<!--
+  * 警务评议与问题处置 工单管理列表
+  *
+  * @Author:    Antigravity
+  * @Date:      2026-06-09
+-->
 <template>
   <div class="page-container">
     <div class="glass-card">
+      <!-- 头部介绍区域 -->
       <div class="header">
         <a-space size="middle">
           <div class="icon-wrapper">
@@ -14,78 +21,344 @@
       </div>
 
       <div class="content-box">
-        <!-- 头部查询区域 -->
+        <!-- 头部查询过滤区域 -->
         <a-form layout="inline" class="query-form">
           <a-form-item label="工单编号">
-            <a-input placeholder="请输入工单编号" />
+            <a-input v-model:value="queryForm.slbh" placeholder="请输入工单受理编号" style="width: 180px" />
+          </a-form-item>
+          <a-form-item label="手机号码">
+            <a-input v-model:value="queryForm.lxdh" placeholder="请输入诉求人手机号" style="width: 150px" />
           </a-form-item>
           <a-form-item label="满意度">
-            <a-select placeholder="请选择" style="width: 120px">
-              <a-select-option value="1">满意</a-select-option>
-              <a-select-option value="2">基本满意</a-select-option>
-              <a-select-option value="3">不满意</a-select-option>
-            </a-select>
+            <DictSelect :dict-code="DICT_CODE_ENUM.CALLBACK_SATISFACTION" placeholder="请选择" v-model:value="queryForm.qzmyqk" width="120px" allowClear />
           </a-form-item>
           <a-form-item>
-            <a-button type="primary">查询</a-button>
-            <a-button style="margin-left: 8px">重置</a-button>
+            <a-button type="primary" @click="onSearch">查询</a-button>
+            <a-button style="margin-left: 8px" @click="resetQuery">重置</a-button>
           </a-form-item>
         </a-form>
 
-        <!-- 数据表格占位 -->
-        <div class="table-placeholder">
-          <a-empty description="暂无物理数据，业务表 t_jwpy_order 物理开发与关联联调中" />
+        <!-- 表格顶部操作按钮 -->
+        <div class="table-operate-row" style="margin-bottom: 12px">
+          <a-space>
+            <a-button type="primary" @click="showForm()">
+              <template #icon><PlusOutlined /></template>
+              新建工单
+            </a-button>
+            <a-button
+              type="primary"
+              danger
+              :disabled="selectedRowKeyList.length === 0"
+              @click="confirmBatchDelete"
+            >
+              <template #icon><DeleteOutlined /></template>
+              批量删除
+            </a-button>
+          </a-space>
+        </div>
+
+        <!-- 数据表格 -->
+        <a-table
+          :dataSource="tableData"
+          :columns="columns"
+          rowKey="id"
+          bordered
+          :loading="tableLoading"
+          :pagination="false"
+          :row-selection="{ selectedRowKeys: selectedRowKeyList, onChange: onSelectChange }"
+          class="custom-table"
+        >
+          <template #bodyCell="{ text, record, column }">
+            <!-- 满意度标签展示 -->
+            <template v-if="column.dataIndex === 'qzmyqk'">
+              <DictLabel :dict-code="DICT_CODE_ENUM.CALLBACK_SATISFACTION" :data-value="text" />
+            </template>
+            <!-- 处理状态标签 -->
+            <template v-if="column.dataIndex === 'gdzt'">
+              <a-tag :color="text === '2' ? 'green' : text === '1' ? 'orange' : 'blue'">
+                {{ text === '2' ? '已办结' : text === '1' ? '办结中' : '已录入' }}
+              </a-tag>
+            </template>
+            <!-- 操作列 -->
+            <template v-if="column.dataIndex === 'action'">
+              <div class="smart-table-operate">
+                <a-button type="link" @click="showDetail(record.id)">详情</a-button>
+                <a-button type="link" @click="showForm(record)">编辑</a-button>
+                <a-button type="link" danger @click="onDelete(record.id)">删除</a-button>
+              </div>
+            </template>
+          </template>
+        </a-table>
+
+        <!-- 分页 -->
+        <div class="smart-query-table-page" style="margin-top: 15px; text-align: right">
+          <a-pagination
+            showSizeChanger
+            showQuickJumper
+            show-less-items
+            :pageSizeOptions="PAGE_SIZE_OPTIONS"
+            :defaultPageSize="queryForm.pageSize"
+            v-model:current="queryForm.pageNum"
+            v-model:pageSize="queryForm.pageSize"
+            :total="total"
+            @change="queryData"
+            @showSizeChange="queryData"
+            :show-total="(total) => `共${total}条`"
+          />
         </div>
       </div>
     </div>
+
+    <!-- 表单抽屉与详情抽屉 -->
+    <WtczForm ref="formRef" @reloadList="queryData" />
+    <WtczDetail ref="detailRef" />
   </div>
 </template>
 
 <script setup>
-import { ref, computed, onMounted } from 'vue';
+import { ref, computed, reactive, onMounted } from 'vue';
 import { useRoute } from 'vue-router';
-import { CommentOutlined } from '@ant-design/icons-vue';
+import { message, Modal } from 'ant-design-vue';
+import { CommentOutlined, PlusOutlined, DeleteOutlined } from '@ant-design/icons-vue';
+import { wtczApi } from '/@/api/business/jwpy/wtcz-api';
+import { PAGE_SIZE_OPTIONS } from '/@/constants/common-const';
+import WtczForm from './wtcz-form.vue';
+import WtczDetail from './wtcz-detail.vue';
+import { DICT_CODE_ENUM } from '/@/constants/support/dict-const.js';
+import DictSelect from '/@/components/support/dict-select/index.vue';
+import DictLabel from '/@/components/support/dict-label/index.vue';
+import { useDictStore } from '/@/store/modules/system/dict.js';
 
 const route = useRoute();
 
-// 根据不同的路由地址自动适配页面标题与小类名
-const pageTitle = computed(() => {
+// 从路径提取业务小类码，传给后端分页接口进行过滤
+const currentBizTypeCode = computed(() => {
   const path = route.path;
-  if (path.includes('/jcj')) return '110接处警评议';
-  if (path.includes('/hz')) return '户政窗口评议';
-  if (path.includes('/crj')) return '出入境评议';
-  if (path.includes('/cjg')) return '车驾管评议';
-  if (path.includes('/za')) return '治安管理评议';
-  if (path.includes('/js')) return '监所管理评议';
-  if (path.includes('/xl')) return '巡逻防控评议';
-  if (path.includes('/xzsp')) return '行政审批评议';
-  if (path.includes('/ajbl')) return '案件办理评议';
-  if (path.includes('/xf')) return '信访评议';
-  if (path.includes('/wq')) return '民辅警维权';
-  if (path.includes('/sqfw')) return '涉企服务评议';
-  return '警务评议通用';
+  if (path.includes('/jcj')) return 'CZZX_SJLY_03';
+  if (path.includes('/hz')) return 'CZZX_SJLY_06';
+  if (path.includes('/crj')) return 'CZZX_SJLY_10';
+  if (path.includes('/cjg')) return 'CZZX_SJLY_04';
+  if (path.includes('/za')) return 'CZZX_SJLY_12';
+  if (path.includes('/js')) return 'CZZX_SJLY_13';
+  if (path.includes('/xl')) return 'CZZX_SJLY_14';
+  if (path.includes('/xzsp')) return 'CZZX_SJLY_11';
+  if (path.includes('/ajbl')) return 'CZZX_SJLY_07';
+  if (path.includes('/xf')) return 'CZZX_SJLY_08';
+  if (path.includes('/wq')) return 'CZZX_SJLY_17';
+  if (path.includes('/sqfw')) return 'CZZX_SJLY_18';
+  return undefined;
 });
 
+// 根据不同的路由小类编码，从字典中动态适配页面标题
+const pageTitle = computed(() => {
+  const code = currentBizTypeCode.value;
+  if (!code) return '警务评议通用';
+  const label = useDictStore().getDataLabels(DICT_CODE_ENUM.BUSINESS_CLASSIFICATION, code);
+  return label ? `${label}评议` : '警务评议通用';
+});
+
+// 根据业务小类编码，从字典中动态获取业务小类名称
 const currentBizTypeName = computed(() => {
-  const path = route.path;
-  if (path.includes('/jcj')) return '110接处警 (CZZX_SJLY_03)';
-  if (path.includes('/hz')) return '户政窗口 (CZZX_SJLY_06)';
-  if (path.includes('/crj')) return '出入境 (CZZX_SJLY_10)';
-  if (path.includes('/cjg')) return '车驾管 (CZZX_SJLY_04)';
-  if (path.includes('/za')) return '治安管理 (CZZX_SJLY_12)';
-  if (path.includes('/js')) return '监所管理 (CZZX_SJLY_13)';
-  if (path.includes('/xl')) return '巡逻防控 (CZZX_SJLY_14)';
-  if (path.includes('/xzsp')) return '行政审批 (CZZX_SJLY_11)';
-  if (path.includes('/ajbl')) return '案件办理 (CZZX_SJLY_07)';
-  if (path.includes('/xf')) return '信访 (CZZX_SJLY_08)';
-  if (path.includes('/wq')) return '民辅警维权 (CZZX_SJLY_17)';
-  if (path.includes('/sqfw')) return '涉企服务 (CZZX_SJLY_18)';
-  return '未定义';
+  const code = currentBizTypeCode.value;
+  if (!code) return '未定义';
+  const label = useDictStore().getDataLabels(DICT_CODE_ENUM.BUSINESS_CLASSIFICATION, code);
+  return label ? `${label} (${code})` : `未知小类 (${code})`;
 });
+
+// ---------------------------- 表格列声明 ----------------------------
+const columns = [
+  { title: '工单受理编号', dataIndex: 'slbh', ellipsis: true },
+  { title: '诉求人姓名', dataIndex: 'sqrXm', width: 100, ellipsis: true },
+  { title: '联系电话', dataIndex: 'lxdh', width: 130 },
+  { title: '涉及单位', dataIndex: 'sjdwMc', ellipsis: true },
+  { title: '涉及民警', dataIndex: 'sjmjMc', width: 100 },
+  { title: '群众满意度', dataIndex: 'qzmyqk', width: 100, align: 'center' },
+  { title: '工单状态', dataIndex: 'gdzt', width: 100, align: 'center' },
+  { title: '诉求时间', dataIndex: 'sqsj', width: 150 },
+  { title: '操作', dataIndex: 'action', width: 160, align: 'center', fixed: 'right' },
+];
+
+// ---------------------------- 分页查询 ----------------------------
+const queryFormDefault = {
+  slbh: undefined,
+  lxdh: undefined,
+  qzmyqk: undefined,
+  sjlyNo: undefined,
+  pageNum: 1,
+  pageSize: 10,
+};
+
+const queryForm = reactive({ ...queryFormDefault });
+const tableLoading = ref(false);
+const tableData = ref([]);
+const total = ref(0);
+
+// 查询数据方法
+async function queryData() {
+  tableLoading.value = true;
+  try {
+    // 注入当前菜单路由代表的小类过滤编码
+    queryForm.sjlyNo = currentBizTypeCode.value;
+    const res = await wtczApi.queryPage(queryForm);
+    tableData.value = res.data?.list || [];
+    total.value = res.data?.total || 0;
+  } catch (err) {
+    message.error('获取评议数据列表失败');
+  } finally {
+    tableLoading.value = false;
+  }
+}
+
+function onSearch() {
+  queryForm.pageNum = 1;
+  queryData();
+}
+
+function resetQuery() {
+  const size = queryForm.pageSize;
+  Object.assign(queryForm, queryFormDefault);
+  queryForm.pageSize = size;
+  queryData();
+}
+
+onMounted(queryData);
+
+// ---------------------------- 新建 / 编辑表单 ----------------------------
+const formRef = ref();
+
+function showForm(rowData) {
+  // 注入自动小类编码，如果是新建，预置小类
+  const data = rowData ? { ...rowData } : { sjlyNo: currentBizTypeCode.value };
+  formRef.value.show(data);
+}
+
+// ---------------------------- 详情 ----------------------------
+const detailRef = ref();
+
+function showDetail(id) {
+  detailRef.value.show(id);
+}
+
+// ---------------------------- 单个删除 ----------------------------
+function onDelete(id) {
+  Modal.confirm({
+    title: '温馨提示',
+    content: '确定要删除该条评议工单数据吗?',
+    okText: '删除',
+    okType: 'danger',
+    onOk() {
+      requestDelete(id);
+    },
+    cancelText: '取消',
+  });
+}
+
+async function requestDelete(id) {
+  try {
+    await wtczApi.delete(id);
+    message.success('删除成功');
+    queryData();
+  } catch (err) {
+    message.error('删除失败，请稍后重试');
+  }
+}
+
+// ---------------------------- 批量选择与删除 ----------------------------
+const selectedRowKeyList = ref([]);
+
+function onSelectChange(keys) {
+  selectedRowKeyList.value = keys;
+}
+
+function confirmBatchDelete() {
+  Modal.confirm({
+    title: '批量删除提示',
+    content: `确定要批量删除已选中的 ${selectedRowKeyList.value.length} 条工单数据吗?`,
+    okText: '批量删除',
+    okType: 'danger',
+    onOk() {
+      requestBatchDelete();
+    },
+    cancelText: '取消',
+  });
+}
+
+async function requestBatchDelete() {
+  try {
+    await wtczApi.batchDelete(selectedRowKeyList.value);
+    message.success('批量删除成功');
+    selectedRowKeyList.value = [];
+    queryData();
+  } catch (err) {
+    message.error('批量删除失败，请重试');
+  }
+}
 </script>
 
 <style scoped>
+.page-container {
+  padding: 16px;
+  min-height: calc(100vh - 120px);
+}
+
+.glass-card {
+  background: rgba(255, 255, 255, 0.75);
+  backdrop-filter: blur(12px);
+  -webkit-backdrop-filter: blur(12px);
+  border: 1px solid rgba(255, 255, 255, 0.4);
+  border-radius: 12px;
+  padding: 24px;
+  box-shadow: 0 8px 32px 0 rgba(31, 38, 135, 0.05);
+}
+
+.header {
+  border-bottom: 1px solid rgba(0, 0, 0, 0.06);
+  padding-bottom: 16px;
+  margin-bottom: 20px;
+}
+
 .icon-wrapper {
   background: linear-gradient(135deg, #3f86f8 0%, #1890ff 100%);
+  width: 48px;
+  height: 48px;
+  border-radius: 10px;
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  color: white;
+  box-shadow: 0 4px 12px rgba(24, 144, 255, 0.2);
+}
+
+.icon {
+  font-size: 24px;
+}
+
+.title {
+  font-size: 18px;
+  font-weight: 600;
+  color: #1a1a1a;
+  margin: 0;
+}
+
+.subtitle {
+  font-size: 13px;
+  color: #666;
+  margin: 4px 0 0 0;
+}
+
+.query-form {
+  margin-bottom: 20px;
+  padding: 16px;
+  background: rgba(255, 255, 255, 0.5);
+  border-radius: 8px;
+  border: 1px solid rgba(0, 0, 0, 0.02);
+}
+
+.custom-table {
+  background: transparent;
+}
+
+.smart-table-operate :deep(.ant-btn-link) {
+  padding: 0 4px;
 }
 </style>

smart-flow-web/src/views/jwpy/jwpy/flow/wtcz-detail.vue

@@ -0,0 +1,228 @@
+<!--
+  * 警务评议与问题处置 工单详情抽屉
+  *
+  * @Author:    Antigravity
+  * @Date:      2026-06-09
+-->
+<template>
+  <a-modal
+    title="工单详情与评议痕迹"
+    :width="850"
+    :open="visibleFlag"
+    @cancel="onClose"
+    :destroyOnClose="true"
+  >
+    <div v-if="loading" class="loading-wrapper">
+      <a-spin tip="加载中..." />
+    </div>
+
+    <div v-else class="detail-container">
+      <!-- 1. 基本信息卡片 -->
+      <a-card title="基本信息" size="small" class="detail-card">
+        <a-descriptions :column="2" bordered size="small">
+          <a-descriptions-item label="受理编号">{{ detail.slbh || '暂无' }}</a-descriptions-item>
+          <a-descriptions-item label="所属地市">{{ detail.cityName || detail.cityCode || '暂无' }}</a-descriptions-item>
+          <a-descriptions-item label="数据大类">
+            <DictLabel :dict-code="DICT_CODE_ENUM.SYSTEM_CLASSIFICATION" :data-value="detail.sjlyqd" />
+          </a-descriptions-item>
+          <a-descriptions-item label="业务小类">
+            <DictLabel :dict-code="DICT_CODE_ENUM.BUSINESS_CLASSIFICATION" :data-value="detail.sjlyNo" />
+          </a-descriptions-item>
+          <a-descriptions-item label="诉求分类">
+            <DictLabel :dict-code="DICT_CODE_ENUM.CZZX_SQFL" :data-value="detail.sqfl" />
+          </a-descriptions-item>
+          <a-descriptions-item label="诉求等级">{{ detail.sqdj || '暂无' }}</a-descriptions-item>
+          <a-descriptions-item label="涉及单位">{{ detail.sjdwMc || '暂无' }}</a-descriptions-item>
+          <a-descriptions-item label="涉及民警">{{ detail.sjmjMc || '暂无' }}</a-descriptions-item>
+          <a-descriptions-item label="涉及警种">
+            <DictLabel :dict-code="DICT_CODE_ENUM.SYSTEM_JZ" :data-value="detail.sjjzNo" />
+          </a-descriptions-item>
+          <a-descriptions-item label="关键字">{{ detail.gjz || '暂无' }}</a-descriptions-item>
+          <a-descriptions-item label="是否已延期">{{ detail.sfyyq || '暂无' }}</a-descriptions-item>
+          <a-descriptions-item label="当前状态">
+            <a-tag :color="detail.gdzt === '2' ? 'green' : detail.gdzt === '1' ? 'orange' : 'blue'">
+              {{ detail.gdzt === '2' ? '已办结' : detail.gdzt === '1' ? '办结中' : '已录入' }}
+            </a-tag>
+          </a-descriptions-item>
+        </a-descriptions>
+      </a-card>
+
+      <!-- 2. 诉求人信息卡片 -->
+      <a-card title="诉求人(调查人)信息" size="small" class="detail-card">
+        <a-descriptions :column="2" bordered size="small">
+          <a-descriptions-item label="姓名">{{ detail.sqrXm || '匿名' }}</a-descriptions-item>
+          <a-descriptions-item label="联系电话">{{ detail.lxdh || '暂无' }}</a-descriptions-item>
+          <a-descriptions-item label="身份证号">{{ detail.sqrZjhm || '暂无' }}</a-descriptions-item>
+          <a-descriptions-item label="性别">
+            {{ detail.sqrXb === '1' ? '男' : detail.sqrXb === '2' ? '女' : '未知' }}
+          </a-descriptions-item>
+          <a-descriptions-item label="户籍地详址" :span="2">{{ detail.sqrHjdxz || '暂无' }}</a-descriptions-item>
+          <a-descriptions-item label="现住地详址" :span="2">{{ detail.sqrXzdxz || '暂无' }}</a-descriptions-item>
+        </a-descriptions>
+      </a-card>
+
+      <!-- 3. 诉求描述及拟办意见 -->
+      <a-card title="诉求与处理描述" size="small" class="detail-card">
+        <div class="desc-box">
+          <div class="desc-title">调查/诉求描述：</div>
+          <div class="desc-content">{{ detail.sqnr || '暂无详细内容' }}</div>
+        </div>
+        <div class="desc-box" style="margin-top: 12px">
+          <div class="desc-title">最终拟办意见与处理结果：</div>
+          <div class="desc-content">{{ detail.cljg || '暂无拟办意见' }}</div>
+        </div>
+      </a-card>
+
+      <!-- 4. 首访录音电话记录 -->
+      <a-card title="首访电话记录(录音试听)" size="small" class="detail-card">
+        <a-table
+          :dataSource="detail.czzxWtczYyList || []"
+          :columns="yyColumns"
+          size="small"
+          bordered
+          :pagination="false"
+          rowKey="id"
+        >
+          <template #bodyCell="{ text, record, column }">
+            <template v-if="column.dataIndex === 'thfx'">
+              <DictLabel :dict-code="DICT_CODE_ENUM.CALL_DIRECTION" :data-value="text" />
+            </template>
+            <template v-if="column.dataIndex === 'action'">
+              <div v-if="record.lydz" class="audio-player">
+                <!-- 音频试听播放器 -->
+                <audio :src="record.lydz" controls preload="none" style="height: 32px; width: 220px"></audio>
+                <a-button type="link" size="small" :href="record.lydz" target="_blank" style="margin-left: 8px">下载</a-button>
+              </div>
+              <span v-else style="color: #999">暂无录音文件</span>
+            </template>
+          </template>
+        </a-table>
+      </a-card>
+
+      <!-- 5. 二次回访整改历史 -->
+      <a-card title="二次回访与整改核实历史" size="small" class="detail-card">
+        <a-table
+          :dataSource="detail.czzxWtczHfhcList || []"
+          :columns="hfhcColumns"
+          size="small"
+          bordered
+          :pagination="false"
+          rowKey="id"
+        >
+          <template #bodyCell="{ text, record, column }">
+            <template v-if="column.dataIndex === 'qzmyqkNo'">
+              <DictLabel :dict-code="DICT_CODE_ENUM.CALLBACK_SATISFACTION" :data-value="text" />
+            </template>
+            <template v-if="column.dataIndex === 'sfyz'">
+              <DictLabel :dict-code="DICT_CODE_ENUM.IS_FACT" :data-value="text" />
+            </template>
+            <template v-if="column.dataIndex === 'fjUuid'">
+              <a-button v-if="record.fjUuid" type="primary" size="small" ghost :href="record.fjUuid" target="_blank">
+                查看附件
+              </a-button>
+              <span v-else style="color: #999">无附件</span>
+            </template>
+          </template>
+        </a-table>
+      </a-card>
+    </div>
+
+    <template #footer>
+      <div style="text-align: right">
+        <a-button @click="onClose">关闭</a-button>
+      </div>
+    </template>
+  </a-modal>
+</template>
+
+<script setup>
+import { ref } from 'vue';
+import { message } from 'ant-design-vue';
+import { wtczApi } from '/@/api/business/jwpy/wtcz-api';
+import { DICT_CODE_ENUM } from '/@/constants/support/dict-const.js';
+import DictLabel from '/@/components/support/dict-label/index.vue';
+
+const visibleFlag = ref(false);
+const loading = ref(false);
+const detail = ref({});
+
+function show(id) {
+  visibleFlag.value = true;
+  loadDetail(id);
+}
+
+function onClose() {
+  detail.value = {};
+  visibleFlag.value = false;
+}
+
+// 级联查询详情数据
+async function loadDetail(id) {
+  loading.value = true;
+  try {
+    const res = await wtczApi.getDetail(id);
+    detail.value = res.data || {};
+  } catch (err) {
+    message.error('加载详情数据失败，请重试');
+  } finally {
+    loading.value = false;
+  }
+}
+
+// ------------------- 表格字段 -------------------
+const yyColumns = [
+  { title: '通话号码', dataIndex: 'thhm', width: 120 },
+  { title: '呼叫方向', dataIndex: 'thfx', width: 100 },
+  { title: '时长(秒)', dataIndex: 'thsc', width: 80 },
+  { title: '录音回放/试听', dataIndex: 'action' },
+];
+
+const hfhcColumns = [
+  { title: '回访人', dataIndex: 'tjrXm', width: 100 },
+  { title: '回访满意度', dataIndex: 'qzmyqkNo', width: 110 },
+  { title: '核实说明', dataIndex: 'hfqksm' },
+  { title: '是否验证/属实', dataIndex: 'sfyz', width: 120 },
+  { title: '相关整改附件', dataIndex: 'fjUuid', width: 110 },
+];
+
+defineExpose({
+  show,
+});
+</script>
+
+<style scoped>
+.loading-wrapper {
+  padding: 80px 0;
+  text-align: center;
+}
+
+.detail-card {
+  margin-bottom: 16px;
+  border-radius: 6px;
+  box-shadow: 0 2px 8px rgba(0, 0, 0, 0.03);
+}
+
+.desc-box {
+  background: #f8f9fa;
+  padding: 12px;
+  border-radius: 4px;
+  border-left: 3px solid #1890ff;
+}
+
+.desc-title {
+  font-weight: 600;
+  margin-bottom: 6px;
+  color: #333;
+}
+
+.desc-content {
+  color: #555;
+  white-space: pre-wrap;
+  line-height: 1.6;
+}
+
+.audio-player {
+  display: flex;
+  align-items: center;
+}
+</style>

smart-flow-web/src/views/jwpy/jwpy/flow/wtcz-form.vue

@@ -0,0 +1,283 @@
+<!--
+  * 警务评议与问题处置 表单抽屉
+  *
+  * @Author:    Antigravity
+  * @Date:      2026-06-09
+-->
+<template>
+  <a-modal
+    :title="form.id ? '编辑工单' : '新建工单'"
+    :width="720"
+    :open="visibleFlag"
+    @cancel="onClose"
+    :maskClosable="false"
+    :destroyOnClose="true"
+  >
+    <a-form ref="formRef" :model="form" :rules="rules" layout="vertical">
+      <a-row :gutter="16">
+        <a-col :span="12">
+          <a-form-item label="受理编号" name="slbh">
+            <a-input v-model:value="form.slbh" placeholder="请输入受理编号" :disabled="!!form.id" />
+          </a-form-item>
+        </a-col>
+        <a-col :span="12">
+          <a-form-item label="数据来源大类" name="sjlyqd">
+            <DictSelect :dict-code="DICT_CODE_ENUM.SYSTEM_CLASSIFICATION" placeholder="请选择来源大类" v-model:value="form.sjlyqd" width="100%" />
+          </a-form-item>
+        </a-col>
+      </a-row>
+
+      <a-row :gutter="16">
+        <a-col :span="12">
+          <a-form-item label="业务来源小类" name="sjlyNo">
+            <DictSelect :dict-code="DICT_CODE_ENUM.BUSINESS_CLASSIFICATION" placeholder="请选择来源小类" v-model:value="form.sjlyNo" width="100%" />
+          </a-form-item>
+        </a-col>
+        <a-col :span="12">
+          <a-form-item label="诉求分类" name="sqfl">
+            <DictSelect :dict-code="DICT_CODE_ENUM.CZZX_SQFL" placeholder="请选择诉求分类" v-model:value="form.sqfl" width="100%" />
+          </a-form-item>
+        </a-col>
+      </a-row>
+
+      <a-row :gutter="16">
+        <a-col :span="12">
+          <a-form-item label="涉及单位" name="sjdwMc">
+            <a-input v-model:value="form.sjdwMc" placeholder="请输入涉及单位名称" />
+          </a-form-item>
+        </a-col>
+        <a-col :span="12">
+          <a-form-item label="涉及民警" name="sjmjMc">
+            <a-input v-model:value="form.sjmjMc" placeholder="请输入涉及民警姓名" />
+          </a-form-item>
+        </a-col>
+      </a-row>
+
+      <a-row :gutter="16">
+        <a-col :span="12">
+          <a-form-item label="涉及警种" name="sjjzNo">
+            <DictSelect :dict-code="DICT_CODE_ENUM.SYSTEM_JZ" placeholder="请选择涉及警种" v-model:value="form.sjjzNo" width="100%" />
+          </a-form-item>
+        </a-col>
+        <a-col :span="12">
+          <a-form-item label="关键字" name="gjz">
+            <a-input v-model:value="form.gjz" placeholder="请输入关键字" />
+          </a-form-item>
+        </a-col>
+      </a-row>
+
+      <a-divider style="margin: 12px 0">诉求人信息</a-divider>
+
+      <a-row :gutter="16">
+        <a-col :span="12">
+          <a-form-item label="诉求人姓名" name="sqrXm">
+            <a-input v-model:value="form.sqrXm" placeholder="请输入诉求人姓名" />
+          </a-form-item>
+        </a-col>
+        <a-col :span="12">
+          <a-form-item label="诉求人电话" name="lxdh">
+            <a-input v-model:value="form.lxdh" placeholder="请输入诉求人电话" />
+          </a-form-item>
+        </a-col>
+      </a-row>
+
+      <a-row :gutter="16">
+        <a-col :span="12">
+          <a-form-item label="身份证号码" name="sqrZjhm">
+            <a-input v-model:value="form.sqrZjhm" placeholder="请输入身份证号码" />
+          </a-form-item>
+        </a-col>
+        <a-col :span="12">
+          <a-form-item label="性别" name="sqrXb">
+            <a-select v-model:value="form.sqrXb" placeholder="请选择性别">
+              <a-select-option value="1">男</a-select-option>
+              <a-select-option value="2">女</a-select-option>
+            </a-select>
+          </a-form-item>
+        </a-col>
+      </a-row>
+
+      <a-row :gutter="16">
+        <a-col :span="12">
+          <a-form-item label="户籍地详址" name="sqrHjdxz">
+            <a-input v-model:value="form.sqrHjdxz" placeholder="请输入户籍地详址" />
+          </a-form-item>
+        </a-col>
+        <a-col :span="12">
+          <a-form-item label="现住地详址" name="sqrXzdxz">
+            <a-input v-model:value="form.sqrXzdxz" placeholder="请输入现住地详址" />
+          </a-form-item>
+        </a-col>
+      </a-row>
+
+      <a-divider style="margin: 12px 0">处理详述</a-divider>
+
+      <a-form-item label="调查内容" name="sqnr">
+        <a-textarea v-model:value="form.sqnr" placeholder="请输入诉求及调查详细内容" :rows="4" />
+      </a-form-item>
+
+      <a-form-item label="拟办意见/处理结果" name="cljg">
+        <a-textarea v-model:value="form.cljg" placeholder="请输入处理意见或办理结果" :rows="3" />
+      </a-form-item>
+
+      <a-row :gutter="16">
+        <a-col :span="12">
+          <a-form-item label="工单状态" name="gdzt">
+            <a-select v-model:value="form.gdzt" placeholder="请选择状态">
+              <a-select-option value="0">已录入</a-select-option>
+              <a-select-option value="1">办结中</a-select-option>
+              <a-select-option value="2">已办结</a-select-option>
+            </a-select>
+          </a-form-item>
+        </a-col>
+        <a-col :span="12">
+          <a-form-item label="群众满意度" name="qzmyqk">
+            <DictSelect :dict-code="DICT_CODE_ENUM.CALLBACK_SATISFACTION" placeholder="请选择满意度" v-model:value="form.qzmyqk" width="100%" />
+          </a-form-item>
+        </a-col>
+      </a-row>
+    </a-form>
+
+    <template #footer>
+      <a-space style="float: right">
+        <a-button @click="onClose">取消</a-button>
+        <a-button type="primary" @click="onSubmit">保存</a-button>
+      </a-space>
+    </template>
+  </a-modal>
+</template>
+
+<script setup>
+import { reactive, ref, nextTick } from 'vue';
+import { message } from 'ant-design-vue';
+import _ from 'lodash';
+import { SmartLoading } from '/@/components/framework/smart-loading';
+import { wtczApi } from '/@/api/business/jwpy/wtcz-api';
+import { smartSentry } from '/@/lib/smart-sentry';
+import { DICT_CODE_ENUM } from '/@/constants/support/dict-const.js';
+import DictSelect from '/@/components/support/dict-select/index.vue';
+
+const emits = defineEmits(['reloadList']);
+
+// ------------------------ 显示与隐藏 ------------------------
+const visibleFlag = ref(false);
+
+function show(rowData) {
+  Object.assign(form, formDefault);
+  if (rowData && !_.isEmpty(rowData)) {
+    Object.assign(form, rowData);
+  }
+  visibleFlag.value = true;
+  nextTick(() => {
+    formRef.value.clearValidate();
+  });
+}
+
+function onClose() {
+  Object.assign(form, formDefault);
+  visibleFlag.value = false;
+}
+
+// ------------------------ 表单 ------------------------
+const formRef = ref();
+
+const formDefault = {
+  id: undefined,
+  slbh: undefined,
+  cityCode: undefined,
+  cityName: undefined,
+  sqsj: undefined,
+  gdzt: '0',
+  sfjg: undefined,
+  sqfl: undefined,
+  gdbq: undefined,
+  sjlyqd: undefined,
+  sjlyNo: undefined,
+  sjdwMc: undefined,
+  sjdwCode: undefined,
+  sjjzMc: undefined,
+  ssqkNo: undefined,
+  sjmjMc: undefined,
+  wzqkNo: undefined,
+  trueFlag: undefined,
+  sfsq: 0,
+  sqnr: undefined,
+  cljg: undefined,
+  dxfsnr: undefined,
+  dxhfnr: undefined,
+  dxfssj: undefined,
+  dxhfsj: undefined,
+  tjsj: undefined,
+  orgCode: undefined,
+  gdmyqk: undefined,
+  createTime: undefined,
+  syncTime: undefined,
+  orgName: undefined,
+  qymc: undefined,
+  sfsjfj: undefined,
+  sjfjxm: undefined,
+  sjfjjh: undefined,
+  lxdh: undefined,
+  sqrZjhm: undefined,
+  sqrXb: undefined,
+  fpyNo: undefined,
+  fpyName: undefined,
+  sjdwName: undefined,
+  sfnm: 0,
+  sjdwId: undefined,
+  sjmjIds: undefined,
+  sjjzNo: undefined,
+  sqrId: undefined,
+  sqrXm: undefined,
+  sqrHjdxz: undefined,
+  sqrXzdxz: undefined,
+  gljqBh: undefined,
+  glajBh: undefined,
+  sqdj: undefined,
+  gjz: undefined,
+  sfyyq: undefined,
+  wtms: undefined,
+  tjrId: undefined,
+  tjdwId: undefined,
+  qzmyqk: undefined,
+};
+
+let form = reactive({ ...formDefault });
+
+const rules = {
+  slbh: [{ required: true, message: '工单受理编号 必填' }],
+  sjlyqd: [{ required: true, message: '请选择数据来源大类' }],
+};
+
+// 提交数据
+async function onSubmit() {
+  try {
+    await formRef.value.validateFields();
+    save();
+  } catch (err) {
+    message.error('参数验证错误，请仔细填写必要表单数据!');
+  }
+}
+
+async function save() {
+  SmartLoading.show();
+  try {
+    if (form.id) {
+      await wtczApi.update(form);
+    } else {
+      await wtczApi.add(form);
+    }
+    message.success('操作成功');
+    emits('reloadList');
+    onClose();
+  } catch (err) {
+    smartSentry.captureError(err);
+  } finally {
+    SmartLoading.hide();
+  }
+}
+
+defineExpose({
+  show,
+});
+</script>